Privacy Policy

Last updated: 23 October 2026

The Haven Studio respects your privacy and is committed to handling your personal information with care. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, purchase a product, book a service or contact us.

In this policy, “The Haven Studio”, “we”, “us” and “our” refer to the business operating this website.

1. Personal information we collect

The type of information we collect depends on how you interact with us.

Contact and identification information

We may collect your name, email address, telephone number and other contact details you provide when making an enquiry, placing an order or booking a service.

Order and payment information

When you purchase a product or service, we may collect your billing and delivery address, order details, transaction information and payment status. Payments are processed through Shopify and/or the payment providers available at checkout. We do not intend to store your full payment card details ourselves.

Information you share when booking a service

If you book an intuitive card reading, Spirit Baby reading, distance energy healing session or home and space clearing, you may choose to share personal information relevant to your booking.

This may include personal circumstances, relationship details, spiritual experiences, family circumstances or information relating to conception, pregnancy or wellbeing.

Please only share information you feel comfortable providing and that is reasonably necessary for your chosen service. We ask that you avoid sharing unnecessary sensitive information.

Website and technical information

When you visit our website, information may be collected automatically through cookies and similar technologies. This may include your IP address, browser type, device information, pages visited, referral sources and interactions with our website.

Marketing preferences

If you subscribe to our emails or other marketing communications, we may collect your email address and preferences, including whether you have consented to receive marketing communications.

2. How we collect personal information

We may collect information directly from you when you:

• Browse or interact with our website.

• Place an order or book a service.

• Complete a contact form or send us an email.

• Provide information needed to prepare for or deliver a service.

• Subscribe to our newsletter or marketing communications.

• Respond to a survey, review request or other communication.

Some information is collected automatically through Shopify and the technologies used to operate our website.

We may also receive information from payment providers or other service providers involved in processing your transaction or helping us operate our business.

3. How we use your information

We may use your personal information to:

• Process payments, orders and bookings.

• Deliver the products and services you purchase.

• Communicate with you about bookings, orders, preparation instructions or follow-up questions.

• Respond to enquiries and provide customer support.

• Personalise a service where you have chosen to provide relevant information.

• Send marketing communications where permitted by law and in accordance with your preferences.

• Operate, maintain and improve our website and services.

• Detect and prevent fraud, misuse or security incidents.

• Maintain business, accounting and transaction records.

• Comply with our legal obligations and resolve disputes.

We will not use your personal information for purposes unrelated to these activities unless permitted or required by law or otherwise authorised by you.

4. Sensitive and personal information

Some information shared during spiritual readings or healing sessions may be sensitive or particularly personal.

We treat information shared with us in confidence and take reasonable steps to protect it. We only use or disclose it as described in this policy, as authorised by you, or as permitted or required by law.

We do not publish private information shared during a reading or healing session as a testimonial, social media post or marketing material without appropriate permission.

Please remember that email and online communications may carry privacy risks. Avoid sending payment card details or other highly sensitive information through ordinary email.

5. How we disclose personal information

We may disclose personal information to trusted third parties where reasonably necessary to operate our business and provide our products and services.

These may include:

• Shopify, which hosts and operates our online store.

• Payment providers, which process transactions.

• Website and technology providers, which help maintain our website and its features.

• Email and communication providers, where used to send service-related messages or newsletters.

• Shipping and fulfilment providers, where physical products are purchased.

• Professional advisers, such as accountants or legal advisers, where necessary.

• Government agencies or other parties, where disclosure is required or authorised by law.

We do not sell your personal information to third parties.

We take reasonable steps to ensure that information is handled appropriately by service providers where required by applicable law.

6. Overseas disclosure and storage

Some of our service providers, including Shopify and other technology or payment providers, may store or process information outside Australia.

As a result, your personal information may be disclosed to or accessible from other countries, depending on the services used to operate our business.

Where applicable privacy laws require it, we will take reasonable steps to address overseas disclosures and protect your personal information.

7. Cookies and similar technologies

Our website may use cookies, pixels and similar technologies to support website functionality, remember preferences, understand website traffic and improve the customer experience.

Shopify and other services integrated with our website may also use these technologies.

You may be able to manage cookies through your browser settings or any cookie-preference tools made available on our website. Disabling certain cookies may affect how some website features work.

Where required by law, we will seek consent for relevant cookies or tracking technologies.

8. Marketing communications

If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may send you updates about The Haven Studio, new offerings, products, events and promotions.

You can unsubscribe at any time by using the unsubscribe link