Shipping policy

Shipping Policy — The Haven Studio

Last updated: 23 October 2026

At The Haven Studio, we carefully prepare and package each jewellery order so it can make its way to you safely.

This policy applies to physical products, including handmade jewellery, purchased through The Haven Studio.

1. Order processing

Each order is carefully prepared before dispatch. Processing times may vary depending on product availability, order volume and whether an item is made to order or personalised.

If an unexpected delay affects your order, we will do our best to keep you informed.

2. Shipping within Australia

We offer shipping within Australia using the delivery options available at checkout.

Our previous shipping rates were:

Standard shipping: $10 AUD
Express shipping: $15 AUD
Free standard shipping on orders over $250 AUD

These rates will apply only if they are confirmed in the checkout when jewellery sales resume.

3. Delivery timeframes

Delivery timeframes are estimates and may vary depending on your location, the delivery service selected and circumstances outside our control.

Once your order has been dispatched, delivery is handled by the relevant postal or courier service.

If your parcel appears delayed, please contact us and we will do our best to assist.

4. Shipping details

Please ensure your delivery address and contact details are correct at checkout.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Additional postage costs may apply if a parcel needs to be redirected or resent because incorrect details were supplied, where permitted by law.

5. Tracking

Where tracking is available for your selected shipping method, tracking details will be provided when your order is dispatched.

Please use these details to follow your parcel's progress.

6. Lost, delayed or damaged parcels

If your parcel has not arrived within the expected timeframe, or arrives damaged, please contact us at thehavenstudiospace@gmail.com with your order number and relevant details.

We will work with you and the delivery provider to investigate the issue and determine the appropriate next steps.

Nothing in this policy excludes or limits your rights under Australian Consumer Law, including any rights relating to goods that are lost, damaged or not delivered as required by law.

7. International shipping

International shipping availability, rates, delivery estimates and any applicable customs charges will be displayed where international delivery is offered at checkout.

Customers are responsible for any import duties or taxes payable in their destination country, except where otherwise stated or required by law.