Return & Refund Policy

At Haven Studio, I want you to feel comfortable and informed when purchasing a product or booking a service. Please read this policy before completing your purchase.

This policy applies to our intuitive card readings, Spirit Baby readings, distance energy healing, home and space clearing services, and physical products, including jewellery where offered.

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law or any other applicable law.

1. Change-of-mind refunds

Haven Studio does not generally offer refunds for change of mind, including where you decide you no longer want a product or service, change your mind after purchasing, or feel that a service was not what you personally expected when it was delivered as described.

This does not affect your rights where a refund, replacement, repair or other remedy is required by law.

2. Card readings and spiritual services

Our readings and spiritual services are personal, intuitive and interpretive in nature. Individual experiences and interpretations may vary, and specific messages, predictions or outcomes are not guaranteed.

Once a reading, energy healing session or other service has been fully delivered, we do not generally offer a refund simply because the messages, experience or outcome differed from your expectations.

If you believe a service has not been provided as described, has not been delivered, or has another problem covered by Australian Consumer Law, please contact us so we can review the situation and determine an appropriate remedy.

3. Cancellations and rescheduling

If you need to cancel or reschedule a booking, please contact us as soon as possible at thehavenstudiospace@gmail.com.

Where a service has not yet commenced, we will consider requests to cancel or reschedule on a case-by-case basis.

If work has already commenced, such as preparation or personalised work for your session, this may affect the options available, subject to your rights under applicable law.

If Haven Studio needs to cancel a booking and cannot offer a suitable alternative, you will be offered an appropriate refund for the cancelled service, as required by law.

No-show bookings and requests made after a service has been delivered are not generally eligible for a change-of-mind refund.

4. Physical products and jewellery

Please contact us if your order arrives damaged, faulty, incorrect or significantly different from its description.

Include your order number, a description of the issue and photographs where relevant. We will assess the issue and work with you to arrange an appropriate remedy under Australian Consumer Law.

For eligible products, the available remedy may include a repair, replacement, refund or another remedy depending on the nature of the problem and applicable law.

We do not generally accept returns of physical products for change of mind. This includes personalised or custom-made jewellery. However, this does not limit your rights if a product is faulty, does not match its description or otherwise fails to meet a consumer guarantee.

Please contact us before returning an item so we can provide instructions.

5. Return postage

If you are returning an item because you have changed your mind and we have agreed to accept the return, you may be responsible for the return postage costs.

Where a product is faulty or another consumer guarantee applies, we will meet any return postage, collection or other costs we are legally required to cover.

Please do not send an item back without contacting us first.

6. Refund processing

Where a refund is approved or required, we will explain the next steps and process the refund within a reasonable timeframe.

Refunds will generally be made to the original payment method where practicable. The time taken for the funds to appear in your account may depend on your bank or payment provider.

If a refund is required by law, this policy will not be used to delay or deny your entitlement.

7. How to request assistance

For questions about a booking, return or refund, please contact:

Email: thehavenstudiospace@gmail.com

Please include your order number or booking details and a clear explanation of your concern. We will review your request and respond as soon as reasonably practicable.

8. Australian Consumer Law

Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a repair, replacement, refund, cancellation or compensation where a product or service does not meet the applicable consumer guarantees.

This policy does not affect any rights or remedies available to you under Australian Consumer Law or other applicable legislation.