Terms of service

Overview

Welcome to Haven Studio.

In these Terms of Service, “we”, “us” and “our” refer to Haven Studio. We operate this online store and website, including its content, features, products and services, to provide you with access to our offerings.

Haven Studio offers intuitive card readings, spiritual guidance, distance energy healing, home and space clearing services, and other products or services made available through this website from time to time. We may also offer handmade jewellery and related products.

Our online store is powered by Shopify, which provides the platform that enables us to offer our products and services to you.

These Terms of Service, together with any policies referenced in them, explain the terms that apply when you browse our website, make a purchase or use our services. Please read them carefully.

By accessing or using our website, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use our website.

Nothing in these Terms of Service excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable laws that cannot lawfully be excluded, restricted or modified.

1. Access and account

By using this website, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you.

When placing an order or booking a service, you may be asked to provide information such as your name, email address, billing details and payment information. You agree that the information you provide will be accurate, current and complete.

You are responsible for ensuring that any information you provide when purchasing or booking a service is correct, including the contact details needed for us to communicate with you and deliver your service.

You must not use this website for any unlawful purpose or in a way that interferes with its operation or another person's use of the website.

We reserve the right to refuse or cancel an order or booking where reasonably necessary, subject to applicable law. Any cancellation, refund or other rights you have under Australian Consumer Law remain unaffected.

2. Our products and services

We aim to ensure that all descriptions, images, prices and other information on our website are accurate and up to date. However, colours and the appearance of physical products may vary slightly depending on your device, screen settings, lighting and other factors.

Our services may include intuitive card readings, spiritual guidance, distance energy healing and home or space clearing. Descriptions of these services explain the nature of the offering and what is included.

Readings and spiritual services are offered for personal reflection, spiritual exploration and guidance. They may involve intuitive interpretations, symbolic messages or personal perspectives. They do not guarantee particular outcomes or future events, and individual experiences may vary.

Energy healing and spiritual clearing are complementary spiritual practices. They are not a substitute for appropriate medical care, mental health support or other professional advice. We do not diagnose or treat medical conditions through these services.

You are responsible for deciding whether a service is suitable for you. If you have concerns about your physical or mental health, please seek advice from a qualified health professional.

We may update descriptions, prices, offerings or availability from time to time. Any changes will not remove rights you have under applicable law.

Nothing in this section limits your rights under the Australian Consumer Law.

3. Orders and bookings

When you place an order or book a service through Haven Studio, you are submitting a request to purchase the selected product or service at the price displayed at checkout.

An order or booking is subject to payment processing and confirmation by Haven Studio. We may decline or cancel an order or booking where reasonably necessary, subject to applicable law. If payment has already been received for an order or booking that we cancel, we will arrange any refund required under our policies or applicable law.

Before completing your purchase, please check that you have selected the correct product or service and provided accurate contact details.

For services, please read the relevant service description carefully to understand what is included and how the service will be delivered. Any booking instructions, preparation requirements or information needed to provide your service will be communicated where applicable.

If you believe you have made an error with your order or booking, please contact us as soon as possible at thehavenstudiospace@gmail.com. We will do our best to assist, although changes may not always be possible once an order has been processed or a service has been prepared or delivered.

Cancellations, changes and refunds are subject to our applicable policies and your rights under Australian Consumer Law. Nothing in these Terms removes any rights or remedies available to you under applicable law.

4. Prices and billing

All prices on our website are displayed in Australian dollars (AUD), unless otherwise stated. Prices are subject to change, but any changes will not affect an order or booking already confirmed, except where permitted by law.

The price payable for your order or booking will be displayed at checkout before you complete your purchase. Any applicable shipping fees, taxes or other charges will be shown where required.

Payment must be made using one of the payment methods available at checkout. By submitting your payment details, you confirm that you are authorised to use the selected payment method.

Payments are processed through Shopify and/or the relevant third-party payment provider. Haven Studio does not intend to collect or store your full payment card details directly.

You agree to provide accurate and complete billing and contact information so that we can process your transaction and contact you about your order or booking if necessary.

If a pricing or billing error occurs, we reserve the right to correct the error and contact you regarding the affected order or booking. If an order or booking is cancelled as a result, any refund will be handled in accordance with applicable law.

Nothing in this section limits your rights under Australian Consumer Law.

5. Shipping and delivery

Physical products purchased through The Haven Studio will be shipped to the delivery address provided at checkout. Any applicable shipping costs and available delivery options will be displayed during checkout.

Delivery timeframes are estimates only and may vary depending on the destination, postal or courier services, and circumstances outside our control. If a delay occurs, we will do our best to assist you.

Customers are responsible for providing a complete and accurate delivery address. If an incorrect address is provided, please contact us as soon as possible. Additional shipping costs may apply if a parcel needs to be redirected or resent, where permitted by law.

For digital or distance services, including card readings and energy healing sessions, delivery will take place through the method described in the relevant service listing or communicated to you after booking. This may include email or another agreed method.

If a service delivery timeframe is provided, we will make reasonable efforts to meet it and communicate any significant delays.

Nothing in this section excludes or limits any rights you may have under Australian Consumer Law, including rights relating to products that are lost, damaged or not delivered as required by law.

6. Intellectual property

Unless otherwise stated, the content on the Haven Studio website is owned by or used with permission by Haven Studio. This includes our branding, logos, written content, photographs, graphics, original designs and other creative materials.

Our website content, service descriptions, reading materials, digital resources and original creative works are provided for your personal use only, unless we expressly agree otherwise in writing.

You must not copy, reproduce, republish, distribute, sell, modify or commercially exploit our original content, designs, photographs or materials without our prior written permission, except where permitted by law.

Purchasing a reading, healing session, physical product or digital resource does not transfer ownership of our intellectual property to you.

You retain ownership of any original content you create and provide to us, subject to any permissions you grant us to use that content for the purpose of providing our services.

All third-party names, logos and trademarks remain the property of their respective owners.

If you believe that material on our website infringes your intellectual property rights, please contact us at thehavenstudiospace@gmail.com so we can review your concerns.

Nothing in this section limits any rights that cannot lawfully be excluded under applicable law.

7. Third-party tools and services

Our website may use third-party tools, applications or services to help us operate our store, process payments, manage bookings, communicate with customers and deliver our products and services.

These third-party tools and services may be subject to their own terms, conditions and privacy policies. We encourage you to review those policies where relevant.

While we take reasonable care when selecting the tools and services we use, we do not control every aspect of third-party platforms and cannot guarantee their uninterrupted availability or operation.

We are not responsible for the independent terms or practices of third-party providers, except where liability cannot be excluded under applicable law.

We may introduce additional tools, features or services in the future. Any such additions will be subject to these Terms of Service where applicable.

Nothing in this section excludes or limits any rights you may have under Australian Consumer Law.

8. Third-party links

Our website may contain links to third-party websites, platforms or services for your convenience or reference.

These third-party websites are operated independently from Haven Studio. We do not control their content, availability, security or privacy practices, and including a link does not necessarily mean that we endorse the website or its offerings.

If you choose to visit a third-party website, you do so at your own discretion. We encourage you to review its terms and privacy policy before providing personal information or making a purchase.

Haven Studio is not responsible for the products, services, content or practices of third-party websites, except where liability cannot be excluded under applicable law.

Nothing in this section excludes or limits any rights you may have under Australian Consumer Law.

9. Relationship with Shopify

Our online store is hosted by Shopify, which provides the e-commerce platform we use to offer our products and services. However, purchases and bookings made through Haven Studio are transactions between you and Haven Studio.

Shopify provides technology and infrastructure that support our website and checkout. Your use of the website may also be subject to Shopify's applicable terms and privacy policies.

10. Privacy policy

We respect your privacy and handle personal information in accordance with our Privacy Policy and applicable privacy laws.

When you browse our website, make a purchase, book a service or contact us, we may collect personal information needed to operate our business, communicate with you and provide our products and services.

Because our website is hosted by Shopify, certain information may be collected, processed or stored by Shopify and other service providers. Some providers may operate outside Australia.

Please read our Privacy Policy for details about the information we collect, how it is used and disclosed, how it is protected, and how you can contact us about your personal information.

11. Feedback and reviews

If you submit a review, suggestion, testimonial or other feedback to Haven Studio, you confirm that you have the right to share it and that it does not unlawfully infringe another person's rights.

You grant Haven Studio permission to use, reproduce and display feedback you voluntarily provide for the purposes of operating, improving and promoting our business, subject to applicable law and any specific agreement we make with you.

We will not knowingly misrepresent your feedback or present an endorsement that you have not given. We may moderate or remove feedback where reasonably necessary, including where it is unlawful, abusive, misleading or infringes another person's rights.

If you share personal or sensitive information in a review or testimonial, please consider carefully whether you want that information to be publicly visible.

12. Errors, inaccuracies and omissions

We make reasonable efforts to ensure that information on our website is accurate and current. However, occasional errors, omissions or inaccuracies may occur in product descriptions, service listings, prices, promotions, shipping charges or availability.

We reserve the right to correct errors and update website information when necessary. If an error materially affects an order or booking you have placed, we will contact you where reasonably practicable to explain the situation and discuss the available options.

We will not use this section to avoid our obligations under Australian Consumer Law. Where an order or booking must be cancelled or adjusted, any refund or other remedy will be handled in accordance with applicable law.

13. Acceptable use

You agree to use our website and services lawfully and respectfully.

You must not use our website to:

• Engage in unlawful, fraudulent, abusive or misleading conduct.

• Infringe intellectual property, privacy or other legal rights.

• Interfere with the security or operation of our website.

• Upload malicious software or attempt to gain unauthorised access to our systems.

• Collect another person's personal information without lawful authority.

• Use our website to distribute spam or other unauthorised promotional material.

We may restrict or suspend access where reasonably necessary to protect our business, customers, website or legal rights, subject to applicable law.

14. Automated access

You must not use automated systems, bots, scraping tools or other automated methods to access, copy or extract material from our website in a way that breaches these Terms, infringes our rights or interferes with the website's operation.

This section does not prohibit activities permitted by law or authorised by us in writing.

15. Suspension and termination

We may suspend or restrict access to our website or services where reasonably necessary, including where there is suspected fraud, unlawful conduct, a security risk or a material breach of these Terms.

Where appropriate, we will endeavour to notify affected customers and explain any relevant next steps.

If a service or order is cancelled by us, any refund or other remedy will be handled in accordance with our applicable policies and the law.

Termination or suspension does not affect rights or obligations that arose before the termination date, or any provisions that by their nature continue to apply.

Nothing in this section limits any rights you have under Australian Consumer Law.

16. Information and service disclaimers

The information on our website is provided for general information and educational purposes.

Haven Studio offers intuitive card readings, spiritual guidance, distance energy healing and home or space clearing as complementary spiritual practices. These services are intended to support personal reflection and spiritual exploration.

Readings may include intuitive interpretations, symbolic messages or personal perspectives. They are not guarantees of future events, outcomes, conception, pregnancy, relationships, finances or other life circumstances.

Energy healing and spiritual clearing are not medical or psychological treatments and are not a substitute for advice, diagnosis or treatment from appropriately qualified professionals. We do not diagnose, prevent or cure medical conditions through these services.

Please seek appropriate professional support for medical, mental health, legal, financial or other specialist concerns.

Your experience of our services may differ from that of others. We do not guarantee specific personal, emotional, spiritual or physical outcomes.

Nothing in these Terms excludes any consumer guarantee or other right that cannot lawfully be excluded.

17. Limitation of liability

To the extent permitted by applicable law, Haven Studio is not liable for loss or damage arising from circumstances beyond our reasonable control, or from your misuse of our website or failure to follow reasonable instructions relating to a product or service.

We do not exclude or limit liability where doing so would be unlawful. In particular, nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy available under Australian Consumer Law where that exclusion, restriction or modification is prohibited.

Where the law permits a limitation of liability, that limitation applies only to the extent legally permitted.

18. Your responsibilities

You agree to use our website and services lawfully and not to knowingly provide false information, infringe another person's rights or misuse our content or systems.

If your conduct causes loss or damage to Haven Studio or another person, any responsibility or liability will be determined in accordance with applicable law.

Nothing in this section requires you to accept liability for matters for which you are not legally responsible.

19. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be read down or severed to the extent necessary.

The remaining provisions will continue to apply to the extent they are lawful and enforceable.

Nothing in these Terms limits any rights or remedies that cannot lawfully be excluded.

20. Entire agreement

These Terms of Service, together with our applicable policies and any specific terms agreed with you for a product or service, govern your use of our website and your purchases or bookings with Haven Studio.

If a specific written agreement for a service conflicts with these Terms, the specific agreement will apply to the extent of the conflict, unless applicable law requires otherwise.

Nothing in this section excludes rights arising under applicable law or prevents the parties from entering into a later agreement.

21. Assignment

You may not transfer your rights or obligations under these Terms to another person where doing so would breach these Terms or applicable law.

Haven Studio may transfer or assign its rights and obligations in connection with a genuine business restructuring or transfer, subject to applicable law and any necessary protections for customers.

Nothing in this section removes any rights you have under applicable law.

22. Governing law

These Terms of Service are governed by the laws of Victoria, Australia, and the applicable laws of the Commonwealth of Australia.

Any dispute will be dealt with by the courts or tribunals with appropriate jurisdiction, subject to any mandatory rights you may have to bring a claim in another forum.

Nothing in this section limits your rights under Australian Consumer Law or other mandatory laws that apply to you.

23. Translations

If these Terms are translated into another language, we will endeavour to ensure that the translation accurately reflects the English version.

If there is an inconsistency, the English version will apply to the extent permitted by applicable law.

24. Headings

The headings in these Terms are included for convenience and do not affect the interpretation of the provisions.

25. Electronic communications

By using our website, placing an order or booking a service, you agree that we may communicate with you electronically about your order, booking, account, customer service enquiries and other service-related matters.

We may contact you by email or through other contact details you provide.

Marketing communications will be handled in accordance with applicable laws. You can unsubscribe from marketing emails using the unsubscribe option provided, where available. Unsubscribing from marketing communications will not prevent us from sending essential transactional or service-related messages.

You are responsible for keeping your contact information up to date.

26. Changes to these Terms

We may update these Terms from time to time to reflect changes to our business, products, services or legal obligations.

The latest version will be published on our website with its updated date where appropriate. Changes will apply from the date they take effect, subject to applicable law.

Changes will not retrospectively remove rights you have already acquired or override any mandatory legal protections.

We encourage you to review these Terms periodically.

27. Contact information

If you have questions about these Terms of Service, your order, a booking or our services, please contact us:

Business name: The Haven Studio

Email: thehavenstudiospace@gmail.com

Please include enough information for us to identify your enquiry and respond appropriately.